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Need help?

We are here to help you with your order!

WA us at +62 817 341 010
Email us at help@unwear.id

Office hour: Mon – Fri, 9 AM – 5 PM (WIB)
Fulfillment hour: Mon – Fri, until 12 PM (WIB)

Frequently Asked Questions

General Questions

I love your underwear! Definitely the best I have ever worn

That’s not a question but thank you! We do strive to serve our customers the best we can. We would love to hear more from you if you don’t mind – email us at help@unwear.id. Also, don’t forget to tell your friends so they can get comfortable!

Where else can I buy your product?

To ensure we provide the best experience to all our customers, we only sell our products at our website unwear.id, Tokopedia and Shopee

What’s the difference between Unwear and other underwear brand?

Your underwear carry your most precious asset all day, why not give them the best comfort possible? Our underwear is designed to provide liberating comfort throughout the day. We use premium sustainable fabric sourced from trees that is 3x softer and last longer than cotton. You can be sure that your Unwear underwear will last much longer than your typical underwear brand.

Shipping Policy

Do you provide free shipping?

We definitely do provide free shipping for:
1) All orders to Jabodetabek, Java and Bali.
2) All orders over Rp 500,000 to all other areas in Indonesia, Singapore and Malaysia.

Do you ship internationally

At the moment, we are shipping to Indonesia, Singapore and Malaysia.

When will my order be shipped?

Order placed on Monday to Friday before 12 PM, they will be shipped out on the same day; all other orders will be shipped out on the next business day. Keep a look out for your shipping confirmation email which will be delivered to your inbox once it has been shipped out!

How do I track my order?

We will send an email with tracking information once your order is shipped so you can follow your order from our doors to yours.

When will I receive my order?

Our standard delivery time estimate is 1-5 business days and may vary depending on distance, location and public holidays. Shipment to outside Indonesia may also take longer due to the customs process in each country.

What if my order is lost?

Sorry that happened! Please reach out to our customer support team at help@unwear.id. We’ll help resolve the issue with our logistics partner.

Why was I send the wrong order?

Please contact us at help@unwear.id and we will make it right.

Return Policy

What is your return policy?

Every purchase from our website is eligible for our 30-day return policy. However, for hygiene reasons, we cannot take back underwear unless the shipping packaging has not been opened. If you want to return your order with packaging that has not been opened, please contact us at help@unwear.id. We will be happy to arrange a return for you.

If you have opened the packaging, and not happy with the product, we still want to hear for you on what we can improved on – contact us at help@unwear.id. We will try to resolve the issue.

I have received a defective product, what should I do?

Please contact us directly at help@unwear.id with a picture and description of the faulty garment. We will be happy to arrange a replacement immediately.

What is the First Pair Guarantee?

If you don’t love your first pair of underwear for whatever reason, we will send you a different size or issue a full refund – no return required.

Note: this guarantee only applies to first (one) pair of underwear per customer. Request must be made within 14 days of delivery by emailing us at help@unwear.id with your Order ID. Only for purchases made directly on unwear.id. Shipping charges may apply for certain regions.